Common order FAQs
Orders FAQs
Can I cancel my order?
Once an order is placed, we’re typically unable to amend or cancel it due to our automated dispatch system, which is designed for rapid order processing. If you’ve ordered by mistake, customers are required to follow our 30-Day Returns Policy for a refund. For more details, please visit our Returns & Refunds Policy page, accessible via the footer on our website.
With that said, if you contact us immediately after placing the order during business hours, there may be limited circumstances where we can edit your order. However, please be aware we cannot guarantee this due to the aforementioned automated systems and the high volume of inquiries our support team handles, along with their limited capacity to review and respond to requests promptly. Rest assured, our team will endeavor to assist wherever possible.
Can I amend my order?
Once an order is placed, we’re typically unable to amend or cancel it due to our automated dispatch system, which is designed for rapid order processing. If you’ve ordered by mistake, customers are required to follow our 30-Day Returns Policy for a refund. For more details, please visit our Returns & Refunds Policy page, accessible via the footer on our website.
With that said, if you contact us immediately after placing the order during business hours, there may be limited circumstances where we can edit your order. However, please be aware we cannot guarantee this due to the aforementioned automated systems and the high volume of inquiries our support team handles, along with their limited capacity to review and respond to requests promptly. Rest assured, our team will endeavor to assist wherever possible.
I have entered the wrong delivery address
Once an order is placed, we’re typically unable to amend or cancel it due to our automated dispatch system, which is designed for rapid order processing. If you’ve ordered by mistake, customers are required to follow our 30-Day Returns Policy for a refund. For more details, please visit our Returns & Refunds Policy page, accessible via the footer on our website.
With that said, if you contact us immediately after placing the order during business hours, there may be limited circumstances where we can edit your order.
However, please be aware we cannot guarantee this due to the aforementioned automated systems and the high volume of inquiries our support team handles, along with their limited capacity to review and respond to requests promptly. Rest assured, our team will endeavour to assist wherever possible
Do you have a discount for first time customers?
Sign up for special offers and updates and get 5% off your first order (excludes Sale items). To get your 5% off first order coupon, please complete the ‘Subscribe to our email list’ field in the footer of our website.
My discount code doesn't work, what do I do?
Please note that discount codes cannot be combined with any other offers, such as ‘Sale’ items, ‘Deals’ items and team discounts. Please first check that you are not trying to use a coupon on an item that has already been discounted.
If the above does not apply to the item/s you are trying to purchase, and your code is within the expiry date (if applicable), please use the Contact Us option in the Help Center to open a support ticket with our team BEFORE you make a purchase. We are not able to retroactively apply a discount to an order after it has been placed.
What payment methods do you accept?
We accept most major payment methods, including:
- All major credit cards (securely processed via Shopify Payments, we do not store credit card information)
- Shop Pay / Shop Pay Instalments
- PayPal
- Afterpay
- Apple Pay
- Google / G Pay
- Meta Pay
This list is subject to change. A full and up to date list of payment options can be found at checkout and in the icons at the bottom of the website footer.
My order is a gift can you hide the branding ?
To reduce packaging waste QUICKPLAY products are not reboxed when shipping to customers. The majority of orders are shipped in their sturdy original boxes, which are printed with QUICKPLAY branding + the product name. It is not possible for us to hide this branding/product name from the recipient of the item.
We do not provide gift wrapping service at this time.
Where can I find a copy of my invoice?
You can find a link to download a pdf copy of your invoice in your order confirmation email. If you can’t find this or need further assistance, please use the Contact Us option in the Help Center to open a support ticket with our team. We’re here to help if you need us.
Missing refund after order cancelled
If your order has been cancelled, you will be refunded to your original method of payment within 10 business days (although it is usually quicker than this). Please be aware that timeliness of refunds are typically out of our control, as they are processed by the payment partner and your bank.
If you still haven’t received your refund after 10 days, please use the Contact Us option in the Help Center to open a support ticket with our team. We’re here to help if you need us.