Got questions about returning an item / order? Check out these FAQs
Returns FAQs
What is your returns policy?
You can return any item within 30 days of purchase if the item is unused with the original tags/ packaging. You will need to have the item returned to us via drop-off or courier. Simply email us your order number and reason for return to enable us to provide the best post-purchase service possible. Once the item is received and inspected by a member of our team; a full refund of the product price (less the delivery fee to you) will be completed
Can I return my order?
QUICKPLAY offers a 30-Day Returns Policy for new and unopened items. To request a return, please use the Contact Us option in the Help Center to a support ticket with our team.
Please provide your order number, and confirm that your item is new and unopened. If your return is accepted, we’ll send you further instructions on returning your item(s).
While this policy might seem strict, it’s shaped by our commitment to environmental responsibility. Sports equipment, unlike some other products like clothing, cannot be resold as new once returned. Often, returned goods need to be discarded, leading to unnecessary waste. To minimize our environmental impact, we cannot provide a lenient return policy for reasons like ‘change of mind’ or dissatisfaction with the product’s appearance after it’s been unboxed and setup.
For more details, please visit our Returns & Refunds Policy page, accessible via the footer on our website.
Is it free to return an item?
We do not offer free returns, however we may be able to supply you with a pre-paid return shipping label on request. The cost of the label (this will vary depending on the product), will then be deducted from your refund once the returned item(s) has been received and processed. Please also note that the original shipping cost from the order will not be refunded.
Alternatively you may return the item to us with a carrier of your choice once you have received a Return Authorisation.
To request a return, please use the Contact Us option in the Help Center to open a support ticket with our team.
For more details, please visit our Returns & Refunds Policy page, accessible via the footer on our website.
When will I get my refund for my returned item?
We aim to process refunds within 3 working days of receiving your returned item(s). You will be notified when the refund has been issued, however it may take up to 10 business days for it to be received. Please be aware that timeliness of refunds are typically out of our control, as they are processed by the payment partner and your bank.
If you still haven’t received your refund after 10 days, please use the Contact Us option in the Help Center to open a support ticket with our team. We’re here to help if you need us.