Common Shipping and Delivery FAQs
Shipping & Delivery FAQs
Where do you deliver to?
We deliver all across Australia.
For more detailed information regarding shipping and delivery, please visit the Shipping Policy page, accessible via the footer of the website you are shopping from. If you have any further questions please use the Contact Us option in the Help Center to open a support ticket with our team. We’re here to help if you need
How much is delivery?
Shipping fee are calculated at checkout based on the cart/basket weight and your delivery address postal / zip code. To get an accurate shipping quote, please add the items to your cart, and proceed to the checkout page, where you can add your delivery address an accurate shipping cost will be provided.
Do you offer next day or express delivery?
Most of our orders arrive within 1 to 3 business days. At this time we do not currently offer ‘Next Day’ or ‘Express’ delivery options.
Can I collect my order?
We offer collection services on the following locations:
Where is my order?
Tracking numbers are available via the from the shipping confirmation email once the order has been dispatched or from the my orders page of your account.
For any issues with your delivery please use the Contact Us option in the Help Center to open a support ticket with our team. We’re here to help if you need us.
Order only partially delivered, but email says "Order Delivered"
In some circumstances our system may only generate one tracking number for order, even if multiple packages were dispatched. If your order contains multiple items, they might be shipped separately from different locations and may not arrive at the same time and you may receive an ‘Order Delivered’ email before all your packages have arrived.
We kindly ask that you allow 48hrs from the time you receive your first item for all your items to arrive.
If your complete order still hasn’t arrived after this time, or if you have any further questions, please use the Contact Us option in the Help Center to open a support ticket with our team. We’re here to help if you need us.
Lost or stolen packages
If your order tracking shows your item as delivered but you can’t find it, please first check other potential delivery spots around your property, like the side of your house, behind a gate, or with a neighbor.
Occasionally, carriers mark an item as delivered before it actually arrives. We ask that you allow 48 hours for the item to turn up. If your order still hasn’t arrived after this period, please contact us through the ‘Contact Us’ option in the Help Center to raise a support ticket with our team.
Optional Shipping Protection Coverage:
At QUICKPLAY, we offer the option to purchase Comprehensive Shipping Protection Coverage through Navidium. This optional add-on, available for a nominal fee at checkout, ensures that if your product is lost, stolen, or damaged during delivery, we’ll provide immediate replacement parts or products, bypassing the need for carrier investigations or additional questions.
Should you opt for shipping protection, we will verify your delivery address and promptly dispatch a replacement.
Without shipping protection, our team will initiate an investigation with the carrier to verify delivery details, which may take several days.
For more detailed information regarding shipping and delivery, please visit the Shipping Policy page, accessible via the footer of the website you are shopping from. If you have any further questions please use the Contact Us option in the Help Center to open a support ticket with our team. We’re here to help if you need us.