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Warranty FAQs

Common Warranty FAQs

Does my purchase come with a warranty?

All QUICKPLAY products come with a 1 YEAR LIMITED MANUFACTURER’S PARTS WARRANTY as standard (T&Cs apply). For more full warranty terms and exclusions, including how to register for 2ND YEAR EXTENDED WARRANTY, please visit our Warranty Info Policy page, accessible via the footer on our website.

My product has a fault, what should I do?

Product Damaged: If your product is damaged in transit, please use the Contact Us option in the Help Center to open a support ticket with our team as soon as possible, providing details of the issue with your product (please include photos of the damage where possible), along with your order number.

Product Fault: if you believe your newly received product is faulty, please follow the steps below:

  1. Check this Help Center for a setup video for your product and double check that you have assembled it as shown in the video and instruction manual.
  2. Check the Troubleshooting articles in this Help Center to see if there is an article about your issue.
  3. If neither of the above apply/resolve your issue please contact our support team immediately by using the Contact Us option in the Help Center to open a support ticket.

Missing Parts: If your products arrives with parts missing (that are shown in the instruction manual), please use the Contact Us option in the Help Center to open a support ticket with our team as soon as possible, providing details of the parts you are missing parts.

How do I make a warranty claim?

If your QUICKPLAY product has a fault caused by materials of workmanship and you would like to make a claim, please use the Contact Us option in the Help Center to open a support ticket with our team. We’re here to help if you need us.

  • Your full name
  • Your current shipping address and contact number
  • The order number/proof of purchase relating to your claim
  • The model name of the product (and size where applicable)
  • A description of the issue/s
  • Close up photo/s showing the issue/s
  • A photo of the assembled product

For more full warranty terms and exclusions, please visit our Warranty Info Policy page, accessible via the footer on our website.

Do you have a phone number I can call ?

We currently do not have a contact number however you can get in touch by opening a support ticket with our team from the Contact Us option in the Help Center .

Alternatively our agents are available on our Live Chat during business hours.