Here you’ll find common FAQ’s about products. Please also checkout our Troubleshooting section for product maintenance and quick fixes.
Product FAQs
How do I get a replacement part ?
Replacements “spare” parts can be found by searching on our website, we recommend that you check compatibilities as some models get updated from time to time.
If you can’t find the part you’re looking for, or have any questions about compatibility, please use the Contact Us option in the Help Center to open a support ticket.
Product or box dimensions?
Dimensions of our products can be found online on the product page, if you can’t find what you’re looking for, please use the Contact Us option in the Help Center to open a support ticket with our team.
Can I leave it assembled year-round?
It depends on the product range, below you’ll find some simple YES & NO guidelines, based on the product range:
YES: Q-FOLD and Q-MATCH and PRO REBOUNDER ranges are made from all-weather materials and are suitable to be left assembled outdoors for long periods in various weather conditions. We should note however that you will increase the product’s useful lifespan by storing it in a shed / garage if you intend on not using it for a while (e.g. through the winter). All of these products are design to fold for storage so not to take up too much space.
NO: Our other goals and nets (including KICKSTER, SPOT, QUICK-HIT and MEGA NET etc.) are designed to be quickly assembled / disassembled in just a few minutes and should not be left set up for extended periods of time between training sessions. Leaving these products assembled outdoors for long period of time (days or weeks) will significantly shorten the lifespan of the products and (more importantly) will void your product warranty.
Where do I find the eCoach web app ?
The eCoach Web app can be found here: https://ecoach.training/
eCoach is now a web app, that works on all devices. There is no need to download it from the app store. Just bookmark the above link in your browser or add it too your smartphone home screen for instant access.
When will this item be back in stock?
Click on the ‘Notify Me When Available’ button within the item listing and enter your email address to receive an notification when the item is back in stock.
Alternatively please use the Contact Us option in the Help Center to open a support ticket with our team.
Bent base frame poles (KICKSTER, SPOT etc)
Don’t worry – this is completely normal and an important design feature on all our flexi-post goal & net base frames. You’ll notice that some of the base frame poles have a slight bend / or kink in the middle of the pole. When assembled these poles create the long back bar pole, which has a gentle upward curve and connects to the two side poles that sit flat on the ground.
This back bar is not meant to sit flat on the ground. As you attach the net – which applies tension to the flexi-post frame – the curved back bar will flex down towards the ground. This curve is designed to keep the side poles flat on the ground when in use and improves the tension in the net and the longevity of the product.
You can see this in practice in this video:
Q-FOLD crossbar sagging
Plastic / poly-goals like our Q-FOLD and Q-FOLD Match are great for creating a lightweight solid goalmouth, but over time, or during the hot summer you might find that the crossbar of your goal starts to sag / droop downward. It’s not a great look, but our team of designers figured out a simple solution, by simply rotating the crossbar when the goal is not in use. When stored like this, heat and gravity flex the tubes in the opposite direction, helping to remove the sag in the poles.
When you come to use the goal again, rotate the crossbar into the proper position and it should be straighter. We recommend you do this each time you use the goal (especially if you live in a hot climate), or if you intend to leave it assembled for extended periods of time.
Simply follow this instructional video:
Kickster goals
Check out our range of Kickster, Kickster Pro and Kickster Elite goals !